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Trusted By Top Companies
Business
Customer Service
Great customer service opens doors in every industry. This practical programme builds the communication, professionalism, and people skills employers value most — preparing you to represent any business well, whether on the phone, at a counter, or face to face.
Duration
8 weeks
Format
In-person, hands-on
Location
Mercers Creek, Antigua
Cost
Scholarships available
What you'll learn
Every business depends on how it treats its customers — and those skills can be learned. You'll practise real scenarios with experienced instructors, building the confidence to handle any customer, in any setting.
- Communication skills — listening well, speaking clearly, and professional phone and email etiquette.
- Handling customers — greeting, helping, and managing difficult situations with calm and confidence.
- Professionalism — attitude, appearance, punctuality, and workplace conduct.
- Problem-solving — turning complaints into satisfied, loyal customers.
- Teamwork & workplace skills — working well with colleagues and representing a business positively.
Who it's for
- Young people in Antigua & Barbuda preparing for their first job or a fresh start.
- Anyone who works — or wants to work — with the public.
- Scholarships are available for those who qualify — no one is turned away for being unable to pay.
Where it can take you
- Work in retail, hotels, offices, banks, call centres, and front-desk roles.
- Stand out in any job that involves dealing with people.
- Gain a strong foundation for almost any career in business or hospitality.
Ready to get started?
Spaces are limited each intake. Reach out today to register or ask a question — we'd love to hear from you.