Office Administration with Customer Service

What you'll learn

The course covers both halves of the job: running an office properly, and looking after the people who walk through the door or call the line.

• Office procedures — how a working office runs day to day.
• Customer service — the principles and the key elements that keep customers coming back.
• Business communication — writing and speaking clearly in a professional setting.
• Interpersonal skills — working well with colleagues and handling difficult conversations.
• Time & stress management — staying organised and steady under pressure.
• Professional correspondence — email and telephone etiquette.
• Information & communication technology — the computer skills the role depends on.
• Remedial mathematics & English — strengthening the basics that employers test for.
• Life skills, resume writing & mock interviews — getting ready for the application itself.
• Professional dress day & internship opportunity — putting it into practice in a real workplace.

Who it's for

• Young people preparing for their first office or front-desk job.
• Anyone who works with the public and wants to do it more professionally.
• No experience needed — the course builds from the basics.

Where it can take you

• Work in offices, hotels, banks, retail, call centres and front-desk roles.
• Move into administrative work with a recognised certificate and an internship on your record.
• Build a foundation that transfers to almost any career in business or hospitality.